Returns

We offer FREE RETURNS for up to 7 days from the date of delivery, provided the products are returned:
In an unused and unworn condition
With original packaging intact
With all labels and tags attached
Along with all accessories and complimentary items
Without any damage, stains, or wear and tear

To Initiate a Return

Please contact us using the return request link and provide:

• Your contact details

• Order number

• Request type as “Returns”

• Reason for return

You may include additional details in the message section. Our team will respond within 24 hours with further instructions.

Important Notes
Partial returns are allowed unless products are sold as sets (e.g. Buy 2 Get 1).
Only one return request per order is permitted, though it may include multiple products.
Different return policies may apply during Promotional Events and for exchanged products.
For damaged items, we may request product images before approving the return. Requests may be declined if the damage appears deliberate.

Exchange
 

We offer FREE EXCHANGE for up to 7 days from delivery, subject to all return conditions mentioned above.

The requested exchange product must:

Be available in stock
Be priced equal to or higher than the exchanged product
To Request an Exchange

Please contact us and provide:

• Your contact details

• Order number

• Request type as “Exchange”

• Reason for exchange

You may include additional details in the message section. Our team will respond within 24 hours with further instructions.

Important Notes
Partial exchanges are allowed unless products are sold as sets.
Only one exchange request per order is permitted, though it may include multiple products.
Different exchange policies may apply during Promotional Events.
For damaged items, we may request product images before approving the exchange. Requests may be declined if the damage appears deliberate.
Custom Size Orders

Custom stitched or made-to-measure orders are not eligible for return.

If you receive a damaged product, we will provide a free exchange. We may request images of the damaged product before approving the exchange request.

Requests may be declined if the damage appears deliberate.

Non-Deliverability (Return To Origin)

Orders that remain undelivered and are returned to origin will be considered cancelled.

Refunds for such orders will be issued in the form of a store gift card only.

Promotional Events

Products purchased during promotional periods including:

• Seasonal Sale

• Midnight Sale

• End-of-Season Sale

• Stock Clearance Sale

• Special Promo Code Campaigns

may not be eligible for return or exchange.

Please review the return and exchange conditions mentioned on the individual product page before placing your order.

Returning Exchanged Items

Products that have already been exchanged once may still be returned.

However, shipping charges of INR 150 will be deducted from the refund amount.

Cancellations

Orders may only be cancelled before shipment.

If the order has already been shipped, the cancellation will be treated as a return and standard return conditions will apply.

To Request Cancellation

Please fill out the form and provide:

Your contact details
Order number
Request type as “Cancellation”
Reason for cancellation

Our team will respond within 24 hours with further instructions regarding the refund process.

Refunds

Refunds are initiated within 48 hours after approval of return or cancellation requests.

Refunds will be processed through:

The original payment method used during purchase, or
Store gift card

Once initiated, the amount may take up to 30 days to reflect depending on your bank or payment provider.

Additional Notes
For returns of exchanged products, shipping charges of up to INR 100 per item may be deducted from the refundable amount.

Refunds During Promotional Events

For promotional events including:

​

• Seasonal Sale

• Midnight Sale

• End-of-Season Sale

• Stock Clearance Sale

refunds may be processed after deducting shipping charges, depending on the terms of the promotion.

In certain cases, refunds may be issued only as store gift cards.

Please review the refund and cancellation terms mentioned on the individual product pages before purchase.

Disputes

Mode De Base Italie reserves the right to refuse returns, exchanges, or refunds in situations including but not limited to:

• Returned products not complying with return or exchange conditions

• Returned products being damaged while packaging remains intact

• Returned items differing from the products mentioned in the request

• Suspected misuse or foul play

Customers are requested to settle disputes through their bank or payment wallet provider where applicable.